Shipping within Australia
My studio is located in regional Northern NSW. Care is taken to pack and send your ceramics so that they are delivered safely and as quickly as possible. I use recycled packaging wherever possible, which is of course better for the environment but not always pretty.
Please note that I use Australia Post to ship domestically, and that the rate is calculated at check out. Shipping is free for orders over $150 (after any discounts have been applied).
Once full payment has been received .for you order, items will be packaged and shipped to you within 2 business days. Please allow up to 4-8 days delivery depending on your location. Once your order has been collected and is on its way to you, I will send you an email which will include a link to enable you to track the progress of the delivery.
For international shipping, please contact me and I will provide a shipping quote. Please be aware that international customers will be liable for any local charges (e.g., sales tax, customs duty) and Jenn Johnston Ceramics is not able to guarantee arrival times on international orders.
Please ensure that the delivery address you provide is correct. Jenn Johnston Ceramics will take no responsibility for orders delivered to an incorrect address which has been provided. Shipping charges will apply for orders that have to be re-sent due to incorrect details being provided.
Damaged or lost items
If your item arrives to you damaged, please retain the item and contact me within 7 days of receiving the item.
If you don’t receive an item, please contact me, within 7 days of expected delivery.