Shop policies

Thanks for visiting Jenn Johnston Ceramics. Please take a moment to read the following terms and conditions before making your purchase, and understand that when ordering any Jenn Johnston Ceramics products, you agree to be bound by these terms & conditions. None of these terms & conditions affect your statutory rights. Should you have any questions, please don’t hesitate to contact me.

Prices & payment options

All prices on are quoted in Australian Dollars ($AUD).

Credit Card and Paypal payments are accepted through the secure online store. I am also happy to accept cash on local pickup – please contact me to discuss this. 

Shipping within Australia

My studio is located in regional Northern NSW. Care is taken to pack and send your ceramics so that they are delivered safely and as quickly as possible. I use recycled packaging wherever possible, which is of course better for the environment but not always pretty.

Please note that I use Australia Post to ship domestically, and that the rate is calculated at check out. 

Once full payment has been received for you order, items will be packaged and shipped to you within 2 business days. Please allow up to 4-8 days delivery depending on your location. Once your order has been collected and is on its way to you, if you've requested on, Australia Post will send you an email which will include a link to enable you to track the progress of the delivery.

International shipping

For international shipping, please contact me and I will provide a shipping quote. Please be aware that international customers will be liable for any local charges (e.g., sales tax, customs duty) and Jenn Johnston Ceramics is not able to guarantee arrival times on international orders.

Availability & backorders

The on-line store shows what is currently in stock. If what you’re after is out of stock, please contact me to discuss back order timeframes. Also, subscribe to my mailing list to be informed of shop updates (see the link at the bottom of the page).

Custom orders and commissions

I am very happy to discuss custom orders and commissions. If you are interested in making one, please contact me to discuss.

Wholesale Enquiries

Please contact me for wholesale enquiries and for trade/wholesale price lists.

The handmade process

All the Jenn Johnston Ceramics pieces are handmade. My work is either thrown on the wheel or hand built, bisque-fired, then glazed and finally high-fired. Due to the nature of the handmade process, there will be slight differences in the size and colours of the finished products. As each piece is unique, the piece/s you receive will not be precisely the same as that in the photo.

I predominately work with stoneware, which is then high fired, resulting in durable pieces, suitable (and indeed intended for) everyday use. The glazes I use are food safe, and handwashing and careful stacking is recommended.

Exchange

Should you purchase an item and find it’s not what you wanted, I offer an exchange or credit note, provided you contact me within 7 days of receiving the item. Shipping costs for returned items are at the customer’s expense and customers are required to provide tracking details of the returning items. Please contact me to discuss.

Delivery

Please ensure that the delivery address you provide is correct. Jenn Johnston Ceramics will take no responsibility for orders delivered to an incorrect address which has been provided. Shipping charges will apply for orders that have to be re-sent due to incorrect details being provided.

Damaged or lost items

If you don’t receive an item, or it is received damaged, please contact me and I will help you receive proper compensation from Sendle.

If your item arrives to you damaged, please retain the item and contact me within 7 days of receiving the item.

Personal Information

All personal information you provide to Jenn Johnston Ceramics will only be used to ensure deliveries to you and will not be shared with other third parties.